THE SHORT VERSION
A warning that demands a phone call is a red flag. Do not call the number in the pop-up or give an unexpected caller remote access. Find support independently.
A familiar situation
You are reading online when a large warning says your computer has a virus. It displays a phone number and insists you call immediately. An alarming design does not prove the warning is from your device’s security software.
1. Do not call the displayed number
Tech-support scams use frightening warnings to start a conversation. The FTC says real security pop-ups do not ask you to call a phone number. Avoid following the warning’s instructions.
2. Keep control of your device
Do not install remote-access software or give an unexpected caller control of your computer. A claim to work for a familiar technology company is not proof of identity.
3. Find help independently
If you are concerned about the device, contact support you already know and trust. Use the company’s official support route, not the warning’s number. If you already shared access or account details, the FTC guide below links to recovery steps.
One thing to try today
Write down where you would find trusted support before a problem happens. Having a plan makes it easier to pause when a warning feels urgent.
Read more from trusted sources
General educational guidance. If you believe someone has stolen your information or money, use the official recovery guidance at IdentityTheft.gov or ReportFraud.ftc.gov.
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