THE SHORT VERSION
Even a familiar voice is not enough to verify an urgent request. End the call and contact your loved one using a number you already know. Bring another trusted person into the conversation.
A familiar situation
A caller sounds like a relative and says they need money immediately. They ask you not to tell anyone. You want to help. Taking time to verify the story is part of helping safely.
1. Notice pressure and secrecy
Requests to act immediately or keep the conversation secret are warning signs. Scammers may know personal details and may use technology to imitate a familiar voice.
2. Call back using a known number
End the call and contact the person through a number already in your contacts. Do not use a replacement number supplied by the caller. A familiar-sounding voice alone is not reliable confirmation.
3. Involve someone you trust
If you cannot reach the person, check with another family member or friend. Do this even if the caller demanded secrecy. Do not send money based only on the incoming call.
One thing to try today
Talk through a family callback plan while everyone is relaxed. Agree that checking an unexpected urgent request is welcome, even when the caller sounds familiar.
Read more from trusted sources
General educational guidance. If you believe someone has stolen your information or money, use the official recovery guidance at IdentityTheft.gov or ReportFraud.ftc.gov.
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